**TERMS OF SERVICE - AIANSWERPROS.COM** **Last Modified 11/25/2025 --- **1. INTRODUCTION** These Terms of Service ("Terms") govern your use of AIAnswerPros.com and related services. AIAnswerPros ("Company," "we," "us," or "our") operates the website located at aianswerpros.com ("Website") and provides AI-powered communication services ("Service"). By using the Website or Service in any manner, including through Account registration, you ("User," "you," or "your") declare that: - You have read, understood, and accept these Terms and our Privacy Policy - Your age and legal capacity enable you to enter into an agreement with the Company - If representing an entity, you have authority to bind that entity to these Terms **If you do not agree to these Terms, do not use the Service.** For questions or concerns, contact us at support@aianswerpros.com. --- **2. DEFINITIONS** **Account** – Your individualized panel for accessing and using the Service. **Administrator** – A User designated with elevated permissions to manage Account settings, billing, and data access. **AI Agent** – The artificial intelligence system that powers phone answering and chatbot services. **Agreement** – Any subscription agreement between User and Company specifying scope and pricing. **API** – AIAnswerPros application programming interface for integration with your software. **Billing Cycle** – The recurring period (monthly or annual) for which subscription fees are charged. **Content** – Texts, training data, scripts, media, and other materials you upload or transmit through the Service. **Device** – Computers, phones, tablets, or other electronic equipment used to access the Service. **Guest** – An entity browsing the Website without an Account. **Intellectual Property** – Designations, inventions, designs, works, and creative expressions owned by the Company. **License** – Your non-exclusive right to use the Service according to your Subscription. **Mobile Device** – Portable devices such as phones, smartphones, or tablets that operate the Website and/or Service. **Password** – Your confidential authentication credential (minimum 8 characters). **Privacy Policy** – Our policy governing data processing, available at aianswerpros.com/privacy. **Subscription** – Your paid plan for accessing the Service on a recurring basis. **Widget** – The chat widget that may be embedded on your website. These definitions apply whether expressed in singular or plural form. --- **3. GENERAL RULES & TECHNICAL REQUIREMENTS** **3.1 Acceptance** Using the Service means full acceptance of these Terms. These Terms apply only to relations between Company and Guest or User. **3.2 Lawful Use** You must use the Service in accordance with its intended purpose and applicable laws. **3.3 Technical Requirements for Website/Widget** - Internet access - Current web browser: Chrome, Firefox, Safari, Opera, or Edge (not older than one year) - JavaScript enabled - Anti-virus software recommended **3.4 Technical Requirements for API** - Internet access - Software capable of sending HTTP requests --- **4. ACCOUNT REGISTRATION & MANAGEMENT** **4.1 Creating an Account** - Register via Website using email and Password, or social login (Google, Facebook) - Provide accurate, complete, and current information at all times - You must be at least 18 years old - Corporate accounts: registrant must have authority to bind the entity **4.2 Account Security** - Maintain confidentiality of login credentials - You are responsible for all activities under your Account - Notify us immediately at support@aianswerpros.com of unauthorized access - We are not liable for losses from compromised credentials **4.3 Username Restrictions** Do not use usernames that: - Belong to another person or entity - Infringe trademarks or rights - Are offensive, vulgar, or obscene **4.4 Administrator Rights** - You may designate Administrators with elevated permissions - Administrators can modify settings, access data, manage billing, and control user accounts - You are responsible for all Administrator actions **4.5 Account Deletion** When you delete your Account, all data is permanently removed from our servers. This includes: - All information and content - Call recordings and transcripts - Chat logs and conversations - Configuration settings **This action is irreversible and cannot be undone.** You will lose access to all features and cannot recover any data after deletion. --- **5. COMMUNICATIONS** By creating an Account, you may agree to receive: - Newsletters and product updates - Marketing and promotional materials - Service notifications and announcements - Billing and account information You may unsubscribe from marketing emails at any time via the unsubscribe link or account settings. --- **6. CONTESTS, SWEEPSTAKES AND PROMOTIONS** Any contests, sweepstakes or other promotions (collectively "Promotions") made available through Service or Website may be governed by rules that are separate from these Terms (in particular set out in the Agreement, if concluded). If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, Promotion rules will apply. --- **7. SUBSCRIPTIONS & BILLING** **7.1 Subscription Plans** - Service is billed on a recurring subscription basis - Plans include allocated monthly minutes and features - Billing Cycles are monthly or annual based on your selection **7.2 Payment & Automatic Renewal** - You will be billed in advance on a recurring basis - Subscriptions automatically renew unless cancelled - Cancel anytime through your Account or by contacting support@aianswerpros.com **7.3 Payment Methods** Valid payment method required, including: - Credit or debit card - Apple Pay or Google Pay - ACH bank transfer (for qualified accounts) **7.4 Billing Information Required** You must provide accurate and complete information: - Full name - Email address - Country - Business legal entity name (if applicable) - VAT tax number (if applicable) - Valid payment method information By submitting payment information, you authorize Company to charge all Subscription fees to your payment method. **7.5 Failed Payments** - If automatic billing fails, you will receive an electronic invoice - You must pay manually within the specified deadline - Service may be suspended for non-payment - Accounts may be terminated after 15 days of non-payment **7.6 Order Cancellation** We reserve the right to refuse or cancel orders for reasons including: - Service availability issues - Errors in pricing or description - Errors in your order - Suspected fraud or unauthorized transactions **7.7 Usage & Overages** - Monthly minute allocations do not roll over - Unused minutes expire at the end of each Billing Cycle - Overage charges of $0.19 per minute apply to usage exceeding plan limits - Usage calculated based on completed call/chat minutes **7.8 Your Responsibility for Taxes** Company is not responsible for taxes, duties, or fees imposed by your jurisdiction. Payment of additional fees remains your responsibility. --- **8. FEE CHANGES** Company may modify Subscription fees at any time at its sole discretion. **8.1 Notice** - Fee changes become effective at the end of your current Billing Cycle - We will provide reasonable advance notice of fee changes - Notice allows you to cancel before changes take effect **8.2 Acceptance** Your continued use of the Service after fee changes constitutes agreement to pay modified fees. **8.3 Price Lock Promotions** - Promotional price locks expire on specified dates - Current promotion: locked pricing through January 1, 2026 - After expiration, standard rate of $249/month applies --- **9. REFUNDS** **Except when required by law, paid Subscription fees are non-refundable.** - No refunds for partial months or early cancellation - No refunds for unused minutes or features - Service failure refunds evaluated case-by-case - Refund requests must be submitted within 30 days to support@aianswerpros.com --- **10. CONTENT & DATA** **10.1 Your Content** The Service allows you to upload, store, and share training data, scripts, and other materials ("Content"). **10.2 Your Responsibilities** You are responsible for Content you post, including: - Legality and appropriateness - Reliability and accuracy - Compliance with applicable laws - Proper rights and permissions **10.3 Representations & Warranties** By posting Content, you represent and warrant that: - You own the Content or have rights to use it - You have the right to grant us the license in these Terms - Content does not violate privacy, publicity, copyright, or other rights - Content complies with all applicable laws **10.4 Your Rights** - You retain all rights to Content you submit - You are responsible for protecting those rights - We do not claim ownership of your Content **10.5 Our Rights** - You grant us permission to process Content to provide the Service - We may use aggregated, anonymized data for service improvement - Call recordings may be used for quality assurance and training **10.6 Copyright Infringement** We reserve the right to terminate Accounts found to be infringing copyrights. **10.7 No Liability** We take no responsibility and assume no liability for Content you or third parties post through the Service. --- **11. PROHIBITED USES** **11.1 General Restrictions** You may use the Service only for lawful purposes and in accordance with these Terms. **11.2 You Agree NOT to Use the Service:** - To violate any applicable laws or regulations - To exploit, harm, or attempt to harm minors in any way - To transmit spam, junk mail, chain letters, or similar solicitations - To impersonate Company, employees, other Users, or any person or entity - In any illegal, threatening, fraudulent, or harmful manner - To restrict or inhibit anyone's use or enjoyment of the Service - To send unsolicited commercial messages or robocalls without consent - To violate TCPA, CAN-SPAM, or telecommunications regulations - To collect personal data without proper consent - To engage in fraudulent or deceptive practices - To harass, abuse, or threaten individuals - To transmit malware, viruses, or harmful code - To infringe intellectual property rights **11.3 Technical Restrictions - You Agree NOT to:** - Disable, overburden, damage, or impair the Service - Use robots, spiders, or automated tools to access the Service - Monitor or copy materials without authorization - Interfere with the proper working of the Service - Introduce viruses, trojans, worms, or malicious code - Gain unauthorized access to the Service or connected systems - Attack the Service via denial-of-service attacks - Damage or falsify Company ratings - Reverse engineer, decompile, or disassemble the Service - Create or publish APIs proxying access to the Service - Use the Service in an automated manner (bots, scrapers) --- **12. ANALYTICS** We may use third-party services to monitor and analyze Service usage. **12.1 Google Analytics** Google Analytics tracks and reports website traffic. Google uses collected data to contextualize and personalize ads. - Privacy Policy: https://policies.google.com/privacy - Data Safeguarding: https://support.google.com/analytics/answer/6004245 **12.2 Mixpanel** Mixpanel provides analytics services. You can opt-out at https://mixpanel.com/optout. - Terms: https://mixpanel.com/terms --- **13. INTELLECTUAL PROPERTY** **13.1 Company Ownership** The Service, Website, and original content (excluding your Content) are the exclusive property of AIAnswerPros and licensors. Protected by copyright, trademark, and other laws of the United States and foreign countries. **13.2 Trademarks** Our trademarks and trade dress may not be used without prior written consent. **13.3 No Rights Transferred** Using the Service does not transfer any Intellectual Property rights to you. It is prohibited to use the Intellectual Property for purposes other than authorized personal use. **13.4 License Grant** Upon purchasing a Subscription, you receive a License to use the Service: - **Limited** – Only for intended purposes - **Non-exclusive** – We may license to others - **Non-transferable** – Cannot be transferred or sold - **Revocable** – We may revoke for Terms violations - **Time-limited** – Valid only during active Subscription **13.5 Permitted Use** The License allows you to: - Install and use the Service on your website/software - Use the Service to serve your customers - Integrate via API and Widget **13.6 Restrictions** You may NOT: - Modify, reverse engineer, decompile, or disassemble the Service - Derive source code from the Service - Create or publish APIs proxying access to the Service - Use the Service in an automated manner (bots, scrapers) - Sublicense or resell the Service without authorization - Remove proprietary notices or labels --- **14. COPYRIGHT POLICY** **14.1 Respect for IP Rights** We respect intellectual property rights. We respond to claims that Content infringes copyrights or other intellectual property rights ("Infringement"). **14.2 Filing a Copyright Claim** If you believe copyrighted work has been infringed, email support@aianswerpros.com with subject line: "Copyright Infringement" **14.3 False Claims** You may be held accountable for damages (including legal fees) for misrepresenting or making bad-faith infringement claims. --- **15. DMCA NOTICE & PROCEDURE** To submit a DMCA notification, provide our Copyright Agent with: 1. Electronic or physical signature of authorized person 2. Description of copyrighted work claimed as infringed, including URL 3. Identification of infringing material location 4. Your address, telephone, and email 5. Statement of good faith belief that use is unauthorized 6. Statement under penalty of perjury that information is accurate Contact Copyright Agent: support@aianswerpros.com --- **16. ERROR REPORTING & FEEDBACK** **16.1 Support** We strive to support Users in resolving Service problems and improving quality based on your feedback. **16.2 Providing Feedback** You may provide feedback, suggestions, ideas, or complaints ("Feedback") to support@aianswerpros.com. **16.3 Feedback Rights** You acknowledge and agree that: - You retain no intellectual property rights to Feedback - Company may have similar ideas independently - Feedback contains no confidential or proprietary information - Company has no confidentiality obligation regarding Feedback **16.4 License to Feedback** In the event the transfer of ownership to Feedback is not possible due to applicable mandatory laws, you grant Company an exclusive, transferable, irrevocable, royalty-free, sublicensable, unlimited, and perpetual right to use Feedback in any manner for any purpose (including copying, modifying, publishing, distributing, and commercializing). --- **17. LINKS TO OTHER WEBSITES** **17.1 Third-Party Links** The Service may contain links to third-party websites not owned or controlled by Company. **17.2 No Responsibility** We have no control over and assume no responsibility for third-party content, privacy policies, or practices. **17.3 No Warranty** We do not warrant offerings of third-party websites. **17.4 YOUR ACKNOWLEDGMENT** YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED BY USE OF OR RELIANCE ON THIRD-PARTY CONTENT OR SERVICES. **Read third-party terms and privacy policies before using their services.** --- **18. WARRANTIES & DISCLAIMERS** **18.1 Limited Warranty** We warrant that the Service will substantially conform to our published documentation under normal use. **18.2 "AS IS" DISCLAIMER** THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. **18.3 NO WARRANTIES** YOU EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK. NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY REGARDING: - Completeness, security, reliability, quality, or accuracy - Error-free or uninterrupted operation - Defect correction - Freedom from viruses or harmful components - Meeting your needs or expectations **18.4 DISCLAIMER OF IMPLIED WARRANTIES** COMPANY DISCLAIMS ALL WARRANTIES INCLUDING: - MERCHANTABILITY - FITNESS FOR PARTICULAR PURPOSE - NON-INFRINGEMENT - ACCURACY OF AI-GENERATED CONTENT **18.5 AI Limitations** You acknowledge that the AI computer that provides content in the Service is not an expert and may be mistaken. You cannot rely on its answers or advice. In particular, it cannot replace any professional recommendation. **THE FOREGOING DOES NOT AFFECT WARRANTIES WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW.** --- **19. LIMITATION OF LIABILITY** **19.1 General Limitations** Company shall NOT be liable for: - Consequences of following AI-generated advice or tips - Use of Service by your customers - Content provided by the Service to your customers - Malicious software, phishing, or attacks by third parties - Service interruptions or breaks - Force majeure events (power outages, fires, natural disasters, wars, riots, strikes) **19.2 EXCLUDED DAMAGES** EXCEPT AS PROHIBITED BY LAW, YOU HOLD US HARMLESS FOR: - INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES - LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES - LOST OR CORRUPTED DATA - PERSONAL INJURY OR PROPERTY DAMAGE - MISSED CALLS OR APPOINTMENTS - AI ERRORS OR INAPPROPRIATE RESPONSES - ATTORNEYS' FEES AND LITIGATION COSTS **19.3 LIABILITY CAP** EXCEPT AS PROHIBITED BY LAW, IF LIABILITY IS FOUND, IT WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. **19.4 State Variations** Some states do not allow exclusion or limitation of punitive, incidental, or consequential damages, so limitations may not apply to you. --- **20. INDEMNIFICATION** **20.1 Your Indemnification Obligation** Guest and User are fully liable for authorized or unauthorized distribution of Website or Service content, particularly Intellectual Property. **20.2 Release from Claims** You release Company from any claims and indemnify Company against: - Your use or misuse of the Service - Your violation of these Terms - Your violation of laws or regulations - Content you post or transmit - Claims by your customers - Your violation of third-party rights - Federal, state, or local law violations --- **21. SERVICE INTERRUPTIONS** **21.1 No Guarantee of Availability** Company does not guarantee permanent accessibility of the Service or Website. **21.2 Planned Maintenance** - Company reserves the right to implement service breaks - Planned breaks will be announced 3 days in advance via Website or email - Notification posted on Website or sent to your Account email **21.3 Unplanned Outages** - Company will immediately notify of unintended service interruptions - Notification via Website or Account email **21.4 Acceptance of Imperfect Service** Acceptance of these Terms means acknowledging that Services may not be 100% reliable. --- **22. PERSONAL DATA PROTECTION** **22.1 Our Responsibilities** Company processes personal data with due diligence and implements adequate technical and organizational security measures. **22.2 Privacy Policy** Detailed information available in our Privacy Policy at aianswerpros.com/privacy. **22.3 Your Customer Data** - Company is not liable for personal data protection of your customers who use the Service - You are responsible for obtaining proper consents from your customers - You must comply with applicable data protection laws (GDPR, CCPA, etc.) **22.4 Third-Party Websites** - Company is not liable for data protection on third-party websites - Company is not liable for damages from browsing third-party sites or posting personal data on them - Read third-party privacy policies before providing personal data --- **23. TERM & TERMINATION** **23.1 Termination by Company** We may terminate or suspend your Account immediately, without prior notice or liability, for any reason including Terms violations. **23.2 Termination by You** You may terminate by discontinuing Service use or requesting Account deletion. **23.3 Survival** Provisions that by their nature should survive termination shall survive, including: - Ownership provisions - Warranty disclaimers - Indemnity obligations - Limitations of liability - Payment obligations --- **24. GOVERNING LAW & DISPUTE RESOLUTION** **24.1 Governing Law** These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law provisions. **24.2 Informal Resolution** Before filing a claim, contact support@aianswerpros.com to attempt informal resolution. **24.3 Binding Arbitration** If informal resolution fails, disputes shall be resolved through binding arbitration in Wyoming under AAA Commercial Arbitration Rules. **24.4 Exceptions** Arbitration does not apply to: - Small claims court matters - Injunctive relief for IP violations **24.5 Class Action Waiver** You agree to resolve disputes individually, not through class action. **24.6 No Waiver** Our failure to enforce any right or provision is not a waiver of that right. If any provision is held invalid or unenforceable, remaining provisions continue in full force. --- **25. CHANGES TO SERVICE** **25.1 Right to Modify** We reserve the right to withdraw, amend, or restrict access to the Service at any time without notice. **25.2 No Liability** We are not liable if Service is unavailable for any reason or period. --- **26. AMENDMENTS TO TERMS** **26.1 Right to Amend** We may amend Terms at any time by posting amended terms on the Website. **26.2 Your Responsibility** It is your responsibility to review Terms periodically. **26.3 Acceptance of Changes** - Continued use after amendments constitutes acceptance - Check this page frequently for changes - If you disagree with changes, you must stop using the Service - By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms **26.4 Agreement Precedence** If you have a separate written Agreement with Company, that Agreement takes precedence over these Terms in case of conflict. This also applies to amendments of these Terms introduced in the Agreement. --- **27. WAIVER & SEVERABILITY** **27.1 No Waiver** No waiver by Company of any term constitutes a continuing waiver. Failure to assert a right does not waive that right. **27.2 Severability** If any provision is held invalid or unenforceable, it will be eliminated or limited to the minimum extent, and remaining provisions continue in full force and effect. --- **28. ENTIRE AGREEMENT** These Terms, together with the Privacy Policy and any Agreement, constitute the entire agreement between you and AIAnswerPros regarding the Service and supersede all prior agreements. --- **29. ACKNOWLEDGEMENT** **BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.** --- **30. CONTACT US** For questions about these Terms: **AIAnswerPros.com** 30 North Gould St. Sheridan, WY 82801 **General Support:** support@aianswerpros.com **Copyright Claims:** support@aianswerpros.com **Website:** https://aianswerpros.com